Front Desk Department
Front Desk
Welcome guests in a warm and friendly manner. Ascertains their lodging, purchasing needs. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
PBX
The PBX Operator is responsible for expediting all incoming calls in a timely and accurate manner, monitoring fire alarms, and responding to emergency situations, as well as handling guest messages, wake-up calls, and phone billings.
Bellman
A Bellman’s main duty is carrying luggage for the guests as they come to or leave the hotel. He should also attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them.
